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Responsible Gaming

Did you know that our first KSh10Million Powerdraw winner only bought 3 LOTTO tickets? Or that one of our lucky players won KSh3.2Million after buying a single LOTTO ticket?

LOTTO is a game of chance, and we want you to have fun without spending what you cannot afford. At LOTTO we want all of our players playing responsibly, and we're here to help if you need it.

Customer Service

If you'd like to speak to our customer service team about any issue they are available to help on 0703065032. Our team are ready to help you with any customer service query you may need.

If you'd prefer to email our team about any issue, you may do so via

SMS Promotions

We don't want you to miss out on the chance to win, but if our SMS promotions are too tempting you can always stop them. Simply SMS the word STOP to 79007 and you won't receive a message from us again.

Take a break from LOTTO

If you feel like you need to take a break from LOTTO, simply give us a call on 0703065032. We don't want LOTTO to stop being fun for anyone, so if we can help you take a little break, we're more than happy to do so.

LOTTO protects young people

In order to play LOTTO you must be 18 years of age. While LOTTO is a fun game of chance, it is only for adults.

High Frequency Players

We regularly get in contact with our high frequency customers (those of you who spend more than Sh1000 per day). This is just for your well being and to be sure that you are getting the most out of LOTTO.